Return & Refund Policy

01 Damaged products: replacement within 7 days

If your product arrives damaged or broken, we will replace it.

• Please contact us within 7 days of delivery.
• Email us at official.bunaa@gmail.com with your order number and clear photos of the damaged product and its packaging.
• An unboxing video helps us process your request faster.
• Once approved, we will send you a replacement of the same product. If it's out of stock, we'll offer another design of similar value or a refund.

02 Returns for unused products

You can return an unused product if you are not happy with the design or for any other reason.

• Please request the return within 7 days of delivery.
• The product must be unused, unworn and undamaged, in its original BUNAA packaging, with all tags and pieces included.
• Email us at official.bunaa@gmail.com with your order number and the reason for the return.

03 Items we cannot accept

• Products that have been used or worn
• Products returned without the original packaging
• Products damaged after delivery due to misuse, moisture, perfume or improper care
• Requests made after 7 days from delivery

04 Return shipping

[BUNAA will arrange a free pickup / Customers need to ship the product back to us at their own cost.] We'll share the return address or pickup details by email once your request is approved.

05 Refunds

After we receive and check the returned product, we'll confirm your refund by email.

• Online payments: refunded to the original payment method.
• Cash on Delivery orders: refunded by [UPI / bank transfer] to the details you share with us.
• Refunds are processed within [5–7] working days after the product reaches us.

06 Cancellations

You can cancel your order before it is dispatched by emailing us. Once an order has been shipped, it can't be cancelled, but you can request a return under this policy.